Scheduling & Cancellations
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Services are available by appointment only.
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Emergency appointments are subject to availability and may include an additional fee.
Estimates & Payments
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Estimates are provided free of charge
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All pricing will be confirmed before service begins.
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Payment is due upon completion unless otherwise agreed in writing.
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We accept cash, check, credit/debit cards, and more.
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Late payments (past 5 business days) are subject to a 5% late fee.
Access & Safety
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Clients must ensure safe, unobstructed access to the property.
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For safety, please secure pets, valuables, and fragile items prior to service.
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We reserve the right to cancel or reschedule a job if conditions are unsafe for our staff.
Service Limitations
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We do not perform structural, electrical panel, or major plumbing work requiring a licensed contractor.
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We do not clean hazardous materials (e.g., mold, biohazards, pest infestations).
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We are not responsible for pre-existing damage or improperly installed fixtures.
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Certain specialized services may require pre-inspection or customer-provided access to water or power.
Satisfaction Guarantee
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If you are dissatisfied with a service, contact us within 48 hours of completion.
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We will return to address any valid service-related issues at no additional cost.
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Refunds are not guaranteed and are assessed on a case-by-case basis.
Liability & Insurance
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We are not responsible for any damages of property and or issues that may occur during and after our services.
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Any accidental damage caused by our team will be reported and resolved professionally.
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We are not liable for delays or issues resulting from events outside our control (e.g., weather, power outages).
Privacy & Confidentiality
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All client information is kept confidential and will never be sold or shared with third parties.
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Access codes, personal details, and property information are stored securely and handled with discretion.